What if I lost my license can I get it back?

You will have a 24/7 access to our activation center where you can manage all your licenses. There is a procedure to follow to retrieve your license from the computer you used the license on. If you lost the computer unfortunately you will need to purchase a replacement license. Unless you paid for the license protection service (webbusterz product services) then your license will be replaced. License protection service is offered during your purchase.

Do you provide a FULL VERSION TRIAL?

No there is only a Demo Version with limited functionality, please Contact us.

Why are you refusing to provide a Full functionality demo version?

Nothing personal the reason is to protect the software from piracy and copyright infringement and to give our customers a unique experience.

Can you help me design my heat exchanger?

Designing heat exchangers require data and time our support is limited to general enquiries and software issues.

Will you product do Mechanical and CAD design?

No only thermal design – some products such as S&THex will provide some recommendations on Mechanical design based on TEMA Standards.

Software doesn’t respond when I try to process a watermark

Sometimes images can be too large in size for example (images from a digital camera), because the image is too large windows freezes during the process causing non responsive action, this issue is rather related to Windows RAM being consumed because of the large picture being processed and also other software running at the same time. The recommendation to fix issues like this, is normally compress the image before watermarking, you can do this using a software such as image optimiser.  Once the image is optimised/reduced in size you can use the software to watermark it and resize it.

Please use Image Compressor to optimise your image before using Image overlay, merge and watermark or Image Watermark.

I can’t overwrite an image?

This is a safety feature in the software in case something goes wrong and you need to re-watermark or modify an image. You will need to save the new image in another location.

You will not be able to overwrite the original image, as the software is still using it and windows will not release it until the software is finished with it. Once this done you can delete the older images.